info@egypthighlightstours.com

Terms and Conditions – Egypt Highlights Tours

Welcome to Egypt Highlights Tours. By booking our tours, excursions, or travel packages, you agree to the following terms and conditions, which form the basis of our agreement with you. Please read them carefully.


1. Securing Your Payment

To confirm your booking, please notify Egypt Highlights Tours of your request. A representative will contact you to finalize arrangements and provide a detailed itinerary. You must confirm the details and pay the agreed deposit via wire transfer or credit card (Visa/MasterCard).


2. Amendments by the Client

Any changes to your booking are subject to availability. If full payment has been made or a voucher issued, no administrative fees will apply, except for modifications to air tickets.


3. Payment Policy

Deposits: 25% of the total tour price is required to secure your reservation (50% during Christmas, New Year, or packages including airfare).
Payment Methods: Bank wire transfer, Western Union, or credit card (Visa/MasterCard).
Payment Deadline: Deposit must be received within 7 days of booking.
Monthly Installments: Payments can be made in agreed monthly installments. The remaining balance can be settled upon arrival in Egypt via cash or card.


4. Credit Card Requirements

For credit card payments, the following must be provided:

  • A signed authorization letter permitting Egypt Highlights Tours to charge your card. The signature must match your passport and card.

Failure to provide these documents may prevent completion of your booking.


5. Cancellation Policy

Cancellations must be sent via email or fax. Charges apply as follows:

  • 61+ days before arrival: 15%

  • 60–30 days before arrival: 25%

  • 29–15 days before arrival: 50%

  • 14–7 days before arrival: 75%

  • 7–1 days before arrival: 100%

Domestic flights have separate cancellation fees according to airline policies.


6. Refunds

  • Refunds are issued via the original payment method.

  • No refunds for no-shows.

  • Only the original payment method will be used for refunds.


7. Accommodation

  • Prices are generally based on twin-sharing rooms.

  • Single rooms incur an additional charge.

  • Hotels listed are indicative; similar quality alternatives may be provided.

  • Prices include applicable tariffs and are subject to change.


8. Flights

Domestic Flights: Prices are approximate; requests for specific timings may affect costs.
International Flights: Assistance is available upon request.


9. Responsibility

Egypt Highlights Tours acts as an agent only and is not liable for:

  • Injury, illness, damage, loss, or delays due to weather, force majeure, government actions, wars, labor disputes, theft, mechanical breakdowns, quarantine, or supplier actions.

  • Additional expenses arising from unforeseen events.


10. Special Requests

  • Must be notified at the time of booking.

  • Not guaranteed, even if confirmed in writing.

  • Bookings cannot be conditional on fulfilling special requests.


11. Children Policy

Packages, Nile Cruises & Hotels:

  • Under 2 years: Free

  • Under 6 years: 25% of tour cost

  • Under 12 years: 50% of tour cost

  • 12+ considered adults

  • Flights may incur extra charges

Sightseeing Tours & Shore Excursions:

  • Under 6 years: Free

  • Under 12 years: 50% of tour cost

  • 12+ considered adults

  • Extra charges may apply for domestic flights or ferries


12. Tipping

Tipping is optional but appreciated by staff for good service.


13. Complaints

  • Notify Egypt Highlights Tours immediately while in Egypt.

  • If unresolved, contact the Chairman during your tour.

  • Post-trip complaints can be submitted to the Egyptian Travel Agent Association or the Egyptian Ministry of Tourism.


14. General Terms of Use

  • Disputes are governed by UAE law.

  • Minors under 18 cannot register or use the website.

  • Payment details are submitted via a secure connection to our payment provider.

  • Payments accepted in AED, USD, EUR, GBP via Visa/MasterCard.

  • No services are provided to sanctioned countries under OFAC rules.

  • Multiple bookings may appear as multiple statements on your card.


15. Acceptance of the Agreement

By making a deposit or final payment, you confirm that you have read, understood, and accepted all terms and conditions and agree to abide by them. This constitutes the entire agreement between you and Egypt Highlights Tours.